It's no secret that COVID-19 has taken over the news. You can't help but pay attention to it. And just like you, your members are also paying attention. You might even see slightly fewer members in …
Member Retention
The tangible benefits of surveying your members
Surveys aren't that fun to read about. I get it. But stay with me. Running surveys can have a massive impact on your business. Over the last couple of emails, I've talked about: the kinds of surveys to run. the …
How to do surveys without annoying your members
In the last article, I talked about the four types of surveys you can use to improve your marketing and retention. The article began with this: People have a love/hate relationship with surveys. Nobody loves them and everyone hates …
4 surveys to improve your coworking space’s marketing and retention
People have a love/hate relationship with surveys. Nobody loves them and everyone hates them... unless you keep them short and/or incentivize the completion. There are four main surveys that you can use to make everything about your business …
Why retention is so important for your coworking space
Raising your retention rates by even 5% could increase your profit by 25% to 95%. Did you know that? Intuitively, it doesn't make sense, right? How could it? Here's a quote pulled from a study by the Harvard Business …